Política de envío

ABOUT OUR SHIPMENT POLICY

1

When will I receive my order?

  It takes us between 2 and 5 business days to process an order, after which we will send it to you. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows: 
  • USA: 3-4 business days
  • Europe: 3-7 business days
  • Australia: 2-14 business days
  • Japan: 4-8 business days
  • International: 10-20 business days 

2

Where is my order shipped from?

 We work with a print-on-demand company with fulfillment centers around the world! 

3

Will I have to pay customs fees for my order?

International orders may incur additional customs fees. This fee is not under our control, and is the decision of your local customs agency. Customs policies vary greatly between countries, so we recommend speaking with your local authorities to clarify this point.

 

4

My order should have arrived by now, but I haven't received it yet.  What should I do?

 Before contacting us, please help us by following these steps:
  • Check your confirmation email to make sure there are no errors in the shipping address.
  • Ask about your order at your local post office.
  • Ask your neighbors if the carrier had left your package with them.

5

Pro tip
  • If you will not be home on the day of delivery, use your work address or wherever you will be.
  • If the address is correct and the package is not at the post office or with your neighbors, please contact us at walking.architecture01@gmail.com with your order number.
  • If there is a problem with your shipping address, we may be able to resend your product, but you will be responsible for the costs.
  • Your zip code is a crucial part of your address. Make sure you enter it correctly.

6

How do I track my order?

If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at walking.architecture01@gmail.com

7

I have received an incorrect or damaged product. What I do?

We are sorry if your product has arrived damaged. To resolve it as soon as possible, email us to walking.architecture01@gmail.com within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!